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Ticket Detail

Status
In Progress
Created By
John Doe
Created Date
08 Feb 2024
Priority
High

Laptop Issue

For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.

  • I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
  • Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.

Ticket Chat

  • User Image
    John Doe posted a status
    5 hours ago
  • Impact on Work

    This issue disrupts meetings, delays task completion, and affects my overall productivity.

    Comments (2)
  • User Image
    Rebecca Velazquez
    2 hours ago

    Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.

  • User Image
    Rahul Daviz
    3 hours ago

    Confirm that basic troubleshooting steps have been correctly executed (restarts, updates, antivirus scans).